shipping & order processing
JOY Macarons ships macarons to the Continental U.S. using FedEx Ground, 2nd day, or Next Day. Orders are only shipped Monday through Wednesday, to avoid weekend overlays. We do not ship holidays. Orders placed after 2:00 PM CST will be shipped the following shipping day. Orders placed after 2:00 PM CST on Wednesday will ship on the following Monday excluding business holidays. Our macarons are shipped in custom designed packaging to ensure the quality and freshness of our product. However, because of the fragile nature of macarons, some breakage of the macaron shell may occur. This will not affect the taste and quality of our product.
Orders may be picked up at any JOY Macarons location
839 W. Davis Street, Dallas, TX 75208
1927 Greenville Avenue, Dallas, TX 75206
5254 Marathon Avenue, Fort Worth, TX 76109
Due to the perishable nature of our products, JOY Macarons does not accept returns. There are no returns or exchanges. Circumstance Pending, JOY Macarons will issue a credit or re-order. If, for some reason, you are unsatisfied with your purchase, please contact us within 2 days of when the package was received, and we will make every effort to make sure you are happy with your experience.
Shipments can only be delivered to a street address within the United States. FedEx will not to deliver to P.O. Boxes. JOY Macarons is not responsible for delays in delivery times due to incorrect or incomplete addresses. Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for UPS. Shipping charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package when delivered. FedEx may require a signature for delivery at the discretion of the driver. Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates.
special orders & large quantities
When ordering quantities greater than 200 macarons please place your order at least 7 days prior to your desired delivery date, otherwise rush fees may be incurred. For more information about special orders, custom flavors, colors, and macarons for events or special occasions please email us at email@example.com or call 214.434.1922.